Last Updated: July 2026

At Moraé, each piece is crafted specifically for the customer who orders it. Because of this, our return policy differs from traditional retail inventory models.

Made-to-Order Products

All Moraé products are made to order and begin production shortly after purchase.

As a result, all made-to-order purchases are considered final sale and are not eligible for returns, exchanges, or refunds due to:

* Change of mind

* Preference changes

* Color selection changes

* Buyer remorse

⸻

Order Changes and Cancellations

Customers may request order changes or cancellations within 48 hours of placing an order.

After this period, production may have begun and orders can no longer be modified, canceled, or refunded.

⸻

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Moraé within 7 days of delivery.

Please include:

* Your order number

* A description of the issue

* Clear photographs of the product and packaging

Once reviewed, Moraé will provide an appropriate resolution, which may include:

* Replacement

* Repair

* Refund

* Store credit

⸻

Shipping Damage

If your package arrives visibly damaged, we recommend documenting the condition of the package before opening it and contacting us as soon as possible.

⸻

Lost Packages

If a package is marked as delivered by the carrier but cannot be located, customers should first contact the shipping carrier directly.

Moraé will assist customers in filing carrier claims when appropriate.

⸻

Product Variations

Because Moraé products are crafted individually, slight variations in:

* Color appearance

* Material texture

* Stitching details

* Hardware finish

may occur and are considered normal characteristics rather than defects.

⸻

Questions

For any questions regarding returns or your order, please contact Moraé customer support through our Support page.